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Privacy Policy

1. Introduction

Hereford Woodcraft Academy (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website, make an enquiry, or book a course with us.

It also explains your rights regarding the personal data we hold about you.


2. Who We Are

Hereford Woodcraft Academy provides carpentry and woodworking training courses and related educational services.

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: info@herefordwoodcraft.com
Address: Unit 45 Rz Enterprise Centre Vincent Carey Road, Rotherwas Industrial Estate, Hereford, HR2 6FE


3. What Personal Data We Collect

Information you provide directly

We may collect personal information when you:

  • Submit an enquiry through our website
  • Book or attend a course
  • Subscribe to updates or newsletters
  • Contact us by email or phone

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing or payment details
  • Course booking information
  • Messages or enquiries you send to us

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visits
  • Website usage statistics

This information helps us understand how visitors use our website and improve our services.


4. How We Use Your Personal Data

We may use your information to:

  • Respond to enquiries
  • Process course bookings and registrations
  • Provide customer support
  • Manage training records
  • Send course updates or relevant information
  • Improve our website and services
  • Meet legal and accounting obligations

We will only use your personal data where permitted by law.


5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract
Processing necessary to deliver a course or service you have requested.

Consent
When you voluntarily provide information or sign up to receive communications.

Legitimate Interests
To operate and improve our training services and website.

Legal Obligation
Where processing is necessary to comply with legal or regulatory requirements.


6. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies may be used for:

  • Website functionality
  • Analytics and performance monitoring

You can control or disable cookies through your browser settings.


7. Marketing Communications

If you choose to subscribe to updates or request information from us, we may use your email address to send:

  • Course announcements
  • Workshop dates
  • Training opportunities
  • Occasional news about the academy

We will only send marketing emails where you have provided consent or where allowed under applicable law.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting us directly

We do not sell or share our mailing list with third parties.


8. Photography and Filming

From time to time, Hereford Woodcraft Academy may take photographs or video recordings during courses, workshops, or events for promotional and educational purposes.

These images may be used in:

  • Our website
  • Social media channels
  • Printed promotional materials
  • Course marketing materials

Where possible, we will inform participants when photography or filming is taking place.

If you do not wish to appear in photographs or videos, please inform a member of staff before or during the course and we will make reasonable efforts to ensure you are not included.

Images will always be used respectfully and only for the promotion of Hereford Woodcraft Academy.


9. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third-party service providers where necessary to operate our business, such as:

  • Website hosting providers
  • Payment processors
  • Email communication platforms
  • Analytics providers

These providers are required to protect your information and only use it to provide services on our behalf.


10. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Your data is stored securely and access is limited to authorised personnel or trusted service providers.


11. Student Data Retention

We retain personal information only for as long as necessary to operate our training services and comply with legal obligations.

Typical retention periods include:

  • Course bookings and financial records: up to 6 years for accounting and legal purposes
  • Training records and qualification documentation: retained in accordance with awarding body requirements
  • General enquiries: typically deleted within 12–24 months unless further contact occurs

When data is no longer required, it will be securely deleted or anonymised.


12. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Request restriction of processing
  • Request transfer of your data (data portability)

To exercise any of these rights, please contact us using the details above.


13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy policies or practices of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.


14. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any updates will be posted on this page and the updated date will be shown at the top.


15. Complaints

If you have concerns about how we handle your personal data, please contact us and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO).

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